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OBJECTIVE:
To provide participants with knowledge of the new risk-based approach to document, implement and maintain quality management systems based on ISO 9001:2015; this, through teamwork in customer-oriented, support and managerial processes; which will allow a reliable measurement of the effectiveness and efficiency in your organization. The risk-based approach applies to all types of organizations, regardless of their size.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Audit program coordinators, internal auditors, quality engineers, production supervisors and all members of the organization involved in ISO processes.
COMPETENCES TO DEVELOP
Continuous improvement, results orientation, problem analysis, commitment.
SYLLABUS
PRESENTATION AND INTRODUCTION.
WHAT IS A QUALITY MANAGEMENT SYSTEM.
III. PROCESSES APPROACH (INPUTS AND OUTPUTS).
THE NEW APPROACH BASED ON RISKS.
CONCEPTS AND FUNDAMENTALS FOR QUALITY MANAGEMENT.
PLAN, DO, CHECK, ACT.
VII. ISO 9001: 2015 ASSOCIATED WITH OTHER DOCUMENTS AND STANDARDS.
VIII. PRINCIPLES OF QUALITY MANAGEMENT SYSTEMS.
MODEL FOR THE IMPLEMENTATION OF THE QUALITY MANAGEMENT SYSTEM.
MAPPING OF THE PROCESSES AND TURTLE DIAGRAMS.
CUSTOMER ORIENTED PROCESSES, COPs.
XII. SUPPORT PROCESSES.
XIII. MANAGEMENT PROCESSES.
XIV. REQUIREMENTS FOR QUALITY MANAGEMENT SYSTEMS ISO 9001:2015.
XV DOCUMENTED INFORMATION FOR PROCEDURES AND RECORDS.
XVI. DOCUMENTATION OF QMS (PRO’S, IT’S, FORMATS, AND CONSULTATION DOCUMENTS).
XVII. MEASUREMENT OF CUSTOMER SATISFACTION (PERFORMANCE INDICATORS).
XVIII. KEY FACTORS TO ACHIEVE EFFECTIVENESS AND EFFICIENCY IN THE ORGANIZATION.
XIX. IMPLEMENTATION PLAN FOR THE CERTIFICATION.
GROUP EXERCISES AND DYNAMICS WITH FORMATS.
BENEFITS
- Interpretación práctica de la norma para su implantación eficaz inmediata.
