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OBJECTIVE:
To assure your quality system development and implementation, your company must: involve the processes administrators, so they can know the necessary basic techniques for the process analysis and improvement, to satisfy their clients (internal and external) requirements.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Leaders, administrators, managers, supervisors, area coordinators in charge of quality, and staff on training for this level: services, manufactory and personal companies’ production.
SYLLABUS
I. PROCESS MANAGEMENT
A. Defining the Process (process responsible, clients and suppliers)
B. Following the Client Requirements to Suppliers
C. Process Optimization and Standardization
D. Process Controlling (8 steps methodology)
E. Process Continuing Improvement
II. ISSUE SOLVING
A. Issue Solving Process
B. Problem Description
C. Defining the Root Cause
D. Determining the Corrective Action
E. Basic Tools for Process Improvement
BENEFITS
- Applying the necessary techniques to ease process issue solving.
- Easing the process control.
- Reaching the company’s goals.
