Contact us by Telephone: Monterrey: (81) 80.04.54.94      México City: (55) 36.22.07.38     Jalisco: 33.36.66.05.29 and Lada toll free: 800.552.9951

Improve your work and personal interactions

Catalog Area: Human Development
Duration: 08 Hrs.
Modality: online and Face-to-face modality

Receive a Course Pre-Quote by Email

Let a Sales Advisor Contact You by Email

Temarios Cursos- Inglés

Receive complete information in your email!

  • Consultek uses the information you provide us to contact you about our relevant content, products and services. You will be able to unsuscribe from these communications at any time. For more information, see our privacy policy.

OBJECTIVE:

Improve interpersonal communication skills to achieve:

  • Develop active listening
  • Improve coordination of tasks and activities
  • Have meaningful conversations
  • Develop healthier interpersonal relationships
  • The administration of our Emotional Bank Account

BASIC COURSE INFORMATION:

ADDRESSED TO:

Personnel from any area and specialty

DEVELOPING COMPETENCIES

Communication, Listening.

SYLLABUS

Modulo 1. Basic principles of effective communication

Módulo 2. Communication Model

Módulo 3. Attitude as the central axis:

  1. Tact
  2. Diplomacy
  3. Gesticulation
  4. Paralanguage

Módulo 4. The impact of verbal communication -some phonetic vices and how to eliminate them-

Módulo 5. Key principles for assertive communication:

  1. Maintain and Increase self-esteem
  2. Encourage participation to create agreements
  3. Listen and respond with empathy
  4. Share thoughts, feelings and motivations

Módulo 6. Structure of a Conversation

Módulo 7. Feedback

Módulo 8. Assertive Listening

Módulo 9. The impact of non-verbal communication

Módulo 10. Assertive communication

Módulo 11. “The Emotional Bank Account” to strengthen interpersonal relationships

BENEFITS

  • Avoid the Tower of Babel syndrome, that is, the confusion generated by not speaking the same language within the organization.
  • Ensure the understanding of where the company is heading, allowing to focus the skills and energies of all staff in this regard.

FIND OUT MORE COURSES THAT MIGHT INTEREST YOU