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Improve interpersonal communication skills to achieve:
Personnel from any area and specialty
DEVELOPING COMPETENCIES
Communication, Listening.
Modulo 1. Basic principles of effective communication
Módulo 2. Communication Model
Módulo 3. Attitude as the central axis:
Módulo 4. The impact of verbal communication -some phonetic vices and how to eliminate them-
Módulo 5. Key principles for assertive communication:
Módulo 6. Structure of a Conversation
Módulo 7. Feedback
Módulo 8. Assertive Listening
Módulo 9. The impact of non-verbal communication
Módulo 10. Assertive communication
Módulo 11. “The Emotional Bank Account” to strengthen interpersonal relationships