Catalog Area: General Management
Duration: 08 Hrs.
Modality: online and Face-to-face modality
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OBJECTIVE:
- Through the application of practice exercises and dynamics, the participants will have the opportunity to practice step by step in the corresponding activities for each of the learned techniques for conflict solving within their work area, so they have an optimal work environment to reaching the companies goals.
- Being conscious of the importance of being able to spot the causes and origins of issues in the labor and personal life, so that way applying the most favorable attitudes and techniques to handle conflicts and being motivated to act in consequence.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Managers, administrators, coordinators, supervisors (of any area), executives, and personnel in training.
DEVELOPING COMPETENCES
Solving problems, organizational sensibility, communication, and listening.
SYLLABUS
I. CONFLICT NATURE
A. Relation Conflict-Labor Life
B. Identifying Interpersonal and within the Company Conflicts
C. Pattern Model for Conflict Handling
D. 4 Steps Process for Conflict Handling
II. CONFLICT SOLVING
A. Conflict Classification
B. Attitudes Control
C. Correct Conflict Handling
D. Teaching the Friction Models and Decisive Moments
III. NEGOTIATION
A. Strategic and Logic Plan
B. Defining Goals and Criteria
C. Negotiation Resources
D. Negotiation Mistakes
E. Agreement and Follow up
BENEFITS
- Developing skills for conflict solving management.
- Improving the work environment quality within the company.
- Knowing and applying new negotiation strategies and techniques.
