Catalog Area: Alta Dirección
Duration: 8
Modality: online and Face-to-face modality
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OBJECTIVE:
Learn to diagram a process to achieve the standardization in the operation of tasks and responsibilities in order to reach a desired result, thus contributing to the fulfillment of the organization’s objectives.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Continuous improvement, problem analysis, orientation to results.
DEVELOPING COMPETENCIES
Leaders, managers, supervisors and area managers, quality or production managers of service or manufacturing companies and staff in preparation for this level.
SYLLABUS
- Definition of Process as part of an organizational system.
- Map of Interaction with other Processes.
- Methods for Process Mapping.
- Determination of inputs, outputs, infrastructure required for its operation, related regulations, powers of those who execute it.
- The design of Indicators or Critical Variabes (CTQs) to measure the processes’ performance.
- The continuous Improvement of Processes.
- Process Design Workshop in specific formats.
BENEFITS
- Clarity in the flow and interaction of the processes.
- Timely detection of opportunity areas for sustaining the expected results.
