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OBJECTIVE:
Creating customer service satisfaction through operations supervision and coordination effective techniques.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Owners, managers, or administrative supervisors, or operational of commercial organizations or franchise service.
DEVELOPING COMPETENCIES
Control, planning and organization, continuous improvement, problem analysis, leadership, and teamwork.
SYLLABUS
I. Consumer Expectations
II. Business Policies and Goals
III. Effective Leadership Skills (coaching)
IV. Installations and Staff Image Control
V. Treating and Communicating to Customers Control
VI. Customer Service Quality
VII. Process Standard Control to guarantee Results
VIII. Information Control and Analysis to make Decisions
IX. Training, Development, and Supervision Staff Motivation Control
X. Stock and Inventory Control
XI. Detecting Failures and Implementing Improvement Actions
XII. Auditioning the Operative and Service System
XIII. Operational Expenses Control for Business Profitability
XIV. Practice Exercises and Participants’ Evaluation
BENEFITS
- Knowing supervision and customer service good practices.
