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OBJECTIVE:
Providing the participants with knowledge regarding the new PROCESSES FOCUS established for suppliers in the automotive area so they can document, implement and keep the QUALITY MANAGEMENT SYSTEMS IATF 16949:2016 (ISO TS 16949), through practices and reflections about customer satisfaction, team work importance within the processes orientated towards customer service, support processes and management processes orientated towards performance appraisal (through the COMPANY´S EFFECTIVENESS AND EFFICIENCY indexes)
BASIC COURSE INFORMATION:
ADDRESSED TO:
Leaders, managers, supervisors, that work in quality or production area in manufacturing companies and for people that wants to achieve this level.
SYLLABUS
I. PRESENTATION AND INTRODUCTION
II. WHO INTEGRATE THE IAFT?
III. WHAT IS A MANAGEMENT QUALITY SYSTEM?
IV. PROCESSES FOCUS (INPUTS AND OUTPUTS)
V. IATF 16949:2016 (ISO TS 16949) FUNDAMENTALS AND REQUIREMENTS
VI. PLAN DO, CHECK, ACT.
VII. IATF 16949:2016 (ISO TS 16949) lINKED TO OTHER DOCUMENTS AND NORMS
VIII. QUALITY MANAGEMENT PRINCIPLES
IX. MANDATORY PROCEDURES AND REGISTRATION
X. QUALITY MANAGEMENT SYSTEM MODEL
XI. PROCESSES MAPPING
XII. PROCESSES ORIENTATED TOWARDS CUSTOMER SERVICE (TURTLE DIAGRAM)
XIII. SUPPORT PROCESSES
XIV. MANAGEMENT PROCESSES
XV. CUSTOMER SATISFACTION (PERFORMANCE INDEXES)
XVI. COP’s IN MY COMPANY
XVII. TIMING FOR THE REGISTERING ORGANIZATION CERTIFICATION
XVIII. CHANGES IN THE RULES FOR THE IATF SPANISH CERTIFICATION 4th EDITION
XIX. EXERCISES WITH FORMATS.
BENEFITS
- Norm practical interpretation for its efficient and immediate implementation.
