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OBJECTIVE:
Developing the necessary professional skills to reach specific company’s goals of the Management Assistants work area, through critical situations management with the staff such as: work planning, objective definition, management controls, and effective follow up. Through the application of a series of practice exercises and dynamics, the participants will have the opportunity to practice step by step the correspondent activities in each of the techniques afore mentioned.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Administrative assistant, secretary, assistants, and personnel in training.
SYLLABUS
I. NEGOTIATION PLANNING
A. Manager Functions
B. Effective Management Execution Criteria
C. The Successful Manager
D. Planning, Organizing, Directing and Controlling
II. NEGOTIATION TECHNIQUES
A. Theory about Time
B. Priorities Establishment
C. Obstacles and Time Traps
D. Main Time Wasters
III. RESOURCE IN NEGOTIATION
A. What is communication?
B. Personality Types and Diversity
C. What is customer service?
D. Phone Etiquette
F. Attitude and its Impact on Customer Service
G. Smile Success
BENEFITS
- Enriching the assistant’s abilities to achieve the goals.
- Ensure a better time administration through a clear definition of priorities.
- The attendants have developed skills to schedule, organize, and handle objectives according to their work area. In this way, they can achieve the company’s goals.
- Developing a better control of their tasks.
