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OBJECTIVE:
Put in context the basic principles of a Quality Management System as a trigger of the organization processes.
Identify the benefit that working by processes offers.
Learn the tools for the documentation of processes.
Practice process design.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Leaders, managers, supervisors and area managers, people in charge of the quality or production of service or manufacturing companies and staff in preparation for this level.
SYLLABUS
CONTEXT OF THE ORGANIZATION.
The Organizational Strategy as a trigger for work processes.
The Functional Organization vs. the Organization by Process Interaction.
The Systems approach for a Process Vision.
BASIC PRINCIPLES OF QUALITY MANAGEMENTS.
Basic concepts of quality.
Implementation stages of Quality Systems.
Documentation levels in a quality-focused Organization.
THE APPROACH TO PROCESSES.
Benefits of working through processes.
Map of process interaction.
Strategic processes, key processes and support processes.
Identifying the processes to document.
Procedure for procedures.
Methods for the documentation of the processes and procedures.
WORKSHOP
Analysis of formats for a process and a procedure.
Team integration for the documentation.
Identification of processes to document.
BENEFITS
Development of skills for the design of processes and procedures in the context of the design of a quality management system.
