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OBJECTIVE:
- Providing the participants with the necessary techniques and abilities for Sales DE.
- Standardizing sellers’ criteria, abilities and attitude in their function development.
- Providing the participants basic tools for efficient performance.
- Developing negotiation skills to facilitate sales.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Managers, sales executives, customer service staff, call centers and all areas involved in the selling process.
DEVELOPING COMPETENCIES
Customer service, business spirit, listening, company sensitization, and communication.
SYLLABUS
I. SALES PROCESS
A. Sales Process Models
B. Professional Seller Characteristics
C. Planning Sales Goals
D. What makes us the Best Option? Attributes for our products and services
II. SERVICE PRINCIPLES
A. Main Service Failures
B. Service Principles
C. Reaching Service Excellence
III. EFFECTIVE SALES SKILLS
A. Identifying Customer’s Needs
B. Refuting Objections Techniques
C. Seven Habits for the Highly Effective Seller
D. NLP Applied to Effective Sales
E. Negotiation Techniques and Master Closure
BENEFITS
- Staff Sensitization in their Presentations Impact.
- Making the Sales Focus Easier.
- Creating more Sales Alternatives through Prospection.
- Having the Staff with the Abilities to Satisfy Personal and Practical Customer Needs.
- The staff will have developed skills to develop highly effective sales.