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OBJECTIVE:
Providing the participants the quality circles methodologies to create awareness about quality and productivity, so they can develop teamwork through experiences and technical knowledge exchange among each member within the company, to analyzing and solving issues that affect the correct daily activities performance, products characteristics, and process parameters through solving ideas and alternatives in a continuing improvement focus.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Leaders, managers, supervisors, area coordinators in charge of quality or production for services or manufacturing companies, and staff on training for their level.
SYLLABUS
I. INTRODUCTION
II. QUALITY CIRCLES HISTORY
III. DEFINITION, MISSION AND GOALS
IV. QUALITY CIRCLES STRUCTURE
V. COMPANY, TASKS, ROLES, AND INCENTIVES
VI. ISSUE SOLVING METHODOLOGY
VII. MAKING MEETING MINUTES
VIII. WORK PLANS, CONCLUSIONS AND RECOMMENDATIONS, CIRCLE MAKING AND PRESENTATION, CIRCLE MISSION, BRAINSTORM, EFFICIENT MEETING SCHEDULING, QUALITY ROUTE, ISSUE PARETO, ISSUE DESCRIPTION, CAUSES ANALYSIS AND VERIFICATION, CREATING SOLUTIONS, ACTION PLAN FOR SOLUTION, IMPLEMENTING ACTIONS, SOLUTION ACTIONS EFFECTIVENESS EVALUATION, FINAL DATA COLLECTING, PRESENTATION WRITING AND PREPARATION FOR TOP MANAGEMENT.
IX. EXERCISES AND GROUP DYNAMICS
BENEFITS
- Increasing the process and product productivity and quality.
- Increasing internal and external (other interested parties) customer service satisfaction.
