Catalog Area: Alta Dirección
Duration: 16 Hrs.
Modality: online and Face-to-face modality
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Temarios Cursos- Inglés
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OBJECTIVE:
- To increase business profitability through the adoption of a basic model for quality management.
- To increase the quality of products and services.
- To improve customer perception and employee satisfaction.
- To Humanize work.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Managerial positions, administrative, and operational levels of the company, as well as any person wishing to participate in the improvement of their performance and that of their company.
SYLLABUS
- Leadership
- Organizational philosophy
- Leadership types
- Processes of change
- Quality in People
- Basic language and organizational structure
- The 5’S as a detonator of productive environments
III. Customer Approach
- Potential markets and target market
- Staff development
- Marketing
- Processes Approach
- Identification of processes
- Standardization of processes
- Continuous Improvement
- Information and analysis system for decision-making
- Standardization of processes
- Accountability and continuous improvement
